We care about you! If you are unhappy with any of the merchandise you have received, simply notify, then return it to us and we will happily provide you with a credit note under the following conditions:

  1. Merchandise must be returned within 14 days for Australian and New Zealand customers, and 21 days for other countries.
  2. Merchandise must be in original condition with all tags attached.
  3. Merchandise must NOT be worn, damaged, altered, or washed.
  4. Due to hygiene reasons earrings and lingerie cannot be returned unless faulty.
  5. Sale items cannot be returned unless faulty.
  6. You MUST contact us before returning items.
  7. SAMA Collective does not issue refunds.

How do I return an item?

  1. Contact us via email and let us know what you would like to return, and why. (Please be sure to insert images of faulty merchandise for proof if possible).
  2. Please ensure the garment is in original condition.
  3. Package up your item securely and send it back to us with a traceable service.
  4. SAMA Collective does not cover the cost of returns. This expense is to be covered by the customer.

How long do credit notes last?

  • Credit notes are valid for 6 months from the issue date.
  • Credit notes can be used online and in store.