Where can I find information on sizing?
We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts ****
How do I return an item?
- Contact us via email and let us know what you would like to return, and why. (Please be sure to insert images of faulty merchandise for proof if possible).
- Please ensure the garment is in original condition.
- Package up your item securely and send it back to us with a traceable service.
- By Tegan does not cover the cost of returns. This expense is to be covered by the customer.
How long do credit notes last?
- Credit notes are valid for 6 months from the issue date.
- Credit notes can be used online and in store.
What are my shipping options?
- Standard Australian Delivery, 3-5 business days, $10.00
- Express Australian Delivery, 1-2 business days, $15.00
- International Shipping, 7-10 business days, $20.00.
Please allow up to 24 hours for your order to be processed.
How do I track my order?
- Once your order has been processed, you will receive a tracking number via email.
- Factors such as extreme weather conditions and public holidays may delay the arrival of your order/s.
- If you are not home upon the delivery of your items, there will be a note in your letterbox displaying the location of the post office that your items have been sent to.
- If you do not receive a tracking number, please email us.
- By Tegan will not take responsibility for loss or damaged items during transit. Please email us for any enquiries email@example.com
How can I contact you?
Please visit our contact ** page for full details. Or simply email us at firstname.lastname@example.org and we will respond to your enquiry as soon as possible.