CUSTOMER CARE

FAQ

Where can I find information on sizing?

We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts ****

How do I return an item?

1. Contact us via email and let us know what you would like to return, and why. (Please be sure to insert images of faulty merchandise for proof if possible).
2. Please ensure the garment is in original condition.
3. Package up your item securely and send it back to us with a traceable service.
4. By Tegan does not cover the cost of returns. This expense is to be covered by the customer.

How long do credit notes last?

• Credit notes are valid for 6 months from the issue date.
• Credit notes can be used online and in store.

What are my shipping options?

• Standard Australian Delivery, 3-5 business days, $10.00
• Express Australian Delivery, 1-2 business days, $15.00
• International Shipping, 7-10 business days, $20.00.

Please allow up to 24 hours for your order to be processed.

How do I track my order?

• Once your order has been processed, you will receive a tracking number via email.
• Factors such as extreme weather conditions and public holidays may delay the arrival of your order/s.
• If you are not home upon the delivery of your items, there will be a note in your letterbox displaying the location of the post office that your items have been sent to.
• If you do not receive a tracking number, please email us.
• By Tegan will not take responsibility for loss or damaged items during transit. Please email us for any enquiries hello@bytegan.com.au

How can I contact you?

Please visit our contact ** page for full details. Or simply email us at hello@bytegan.com.au and we will respond to your enquiry as soon as possible.